Case studies / work in context

From operational friction to repeatable progress.

These fictional examples show how focused changes to data, workflow and measurement can improve the work without pretending every network is the same.

Explore by operating context

Three networks. Three useful first moves.

Filter examples by the challenges, operating environments and delivery disciplines that matter to your team.

Showing all 3 case studies.

Operational programme / fictional client

Northline Freight Group

A fictional regional freight operator running 240 tractors across three linehaul hubs and 18 spoke terminals. Dispatch teams used a TMS, gate logs and carrier invoice notes to understand dwell after the fact.

TransportAnalyticsIntegration

Operational problem

Appointment changes, late arrivals and detention exposure were reviewed in separate queues. The team often learned a stop was at risk after the free-time window had passed, with inconsistent reason codes across terminals.

Implementation approach

We mapped arrival, gate-in, dock and departure events for 12 pilot lanes, reconciled appointment identifiers and agreed a detention-risk definition with finance and terminal leaders. A control-tower view was introduced in two waves, with daily review of false positives and unresolved owner assignments.

Modules used & timeline

Flow Control; Exception Resolution; Network Intelligence; detention KPI architecture.

Timeline: 14 weeks: 3 discovery and data profiling; 4 integration and workflow design; 5 pilot rollout; 2 stabilisation and review.

19%reduction in preventable detention events across pilot lanes

31%faster median triage from risk flag to named owner

12 lanescovered by the first operational release

““The useful part was seeing a risk early enough to call the terminal and carrier while the plan could still change.””— Helen Varga, Regional Network Manager

Operational programme / fictional client

Asterra Foods

A fictional chilled and ambient food producer shipping to regional retailers from four temperature-controlled distribution centres, with a mix of owned and contracted transport.

Food & BeverageWarehousingIntegrationAnalytics

Operational problem

Temperature events, proof-of-delivery updates and customer communications lived in different tools. Store teams could not tell whether a sensor alert needed action or whether an owner had already contacted the customer.

Implementation approach

The programme established a shared shipment and consignment reference across telematics, WMS, carrier portal and customer service records. Temperature thresholds were linked to product and route context; an exception workflow assigned a responder, captured decisions and kept a customer-update timestamp.

Modules used & timeline

Yard & Warehouse Signals; Exception Resolution; Flow Control; operational reporting.

Timeline: 16 weeks: 4 event and process mapping; 5 interface and workflow build; 5 phased site testing; 2 adoption support.

31%faster median exception triage

94%of critical alerts assigned within the agreed response window

4 sitesusing one exception ownership model

““We have a clear record of who checked the reading, what they decided and when the customer heard from us.””— Tomas Ibarra, Cold-Chain Operations Lead

Operational programme / fictional client

Feldway Industrial

A fictional industrial parts manufacturer serving service depots and regional distributors through six distribution sites, each with a different mix of warehouse and transport processes.

ManufacturingWarehousingAnalyticsIntegration

Operational problem

Warehouse release, carrier collection and customer delivery milestones were measured with different cut-off times. Planners spent several hours each week consolidating spreadsheets before they could compare site performance.

Implementation approach

We standardised core order, release, dispatch and delivery events across six sites, connected ERP and WMS extracts with carrier EDI and API feeds, and published an agreed KPI dictionary. Site leads reviewed a daily shared picture; planners used a weekly variance analysis to direct improvement work.

Modules used & timeline

Network Intelligence; Executive Operations Reporting; Yard & Warehouse Signals; KPI architecture.

Timeline: 20 weeks: 4 discovery across sites; 6 data mapping and standardisation; 6 site-by-site rollout; 4 reporting adoption and coaching.

2.4 hoursrecovered per planner each week from manual consolidation

6 sitesusing shared release and dispatch definitions

17%fewer orders missing a confirmed handoff event

““For the first time, our sites are comparing the same moment in the order journey rather than six versions of it.””— Maya Ellison, Director of Distribution Planning

All organisations, people and results on this page are fictional examples for demonstration. Metrics are illustrative and tied to the specific fictional programme context.

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